How to Create a New Support Ticket

Creating a **support ticket** in a **dashboard** is done through the client **area** or **support portal.** This article lists the steps you can follow to create a new support ticket.

## Steps to create a new support ticket:

**Find the "Support" Section:**

- In the client area, look for the **"Support"** section, which is located in the main navigation menu or in the dashboard.

![](https://static.encuro.net/kb/28/1.jpg)

**Open the "TICKETS" section:**

- Click on the **"TICKETS"** tab to open the ticket section.

![](https://static.encuro.net/kb/28/2.jpg)

**Open the "NEW TICKET":**

- Click on the option **"NEW TICKET"** to open a new ticket.

![](https://static.encuro.net/kb/28/3.jpg)

**Select the Appropriate Department or Category:**

- Choose the appropriate department for your issue (e.g., **Technical Support**, **Billing**, **Sales**, and **Migrations**).

![](https://static.encuro.net/kb/28/4.jpg)

**Provide the Necessary Details:**

- **Subject**: Enter a short description of the issue.

- **Description**: Provide a detailed explanation of the problem you're facing, including any relevant error messages, URLs, or server information.

- **Attachments**: If necessary, attach files or screenshots that help clarify the issue.

**Submit the Ticket:**

- Once you've filled out the details, click the **"CREATE"** button to send the request to the appropriate team.

![](https://static.encuro.net/kb/28/5.jpg)