How to Create a New Support Ticket

Creating a support ticket in a dashboard is done through the client area or support portal.  This article lists the steps you can follow to create a new support ticket.

## Steps to create a new support ticket:

Find the "Support" Section:

- In the client area, look for the "Support" section, which is located in the main navigation menu or in the dashboard.

Open the "TICKETS" section:

- Click on the  "TICKETS" tab to open the ticket section.

Open the "NEW TICKET":

- Click on the option "NEW TICKET" to open a new ticket.

Select the Appropriate Department or Category:

- Choose the appropriate department for your issue (e.g., Technical Support, Billing, Sales, and Migrations).

Provide the Necessary Details:

- Subject: Enter a short description of the issue.

- Description: Provide a detailed explanation of the problem you're facing, including any relevant error messages, URLs, or server information.

- Attachments: If necessary, attach files or screenshots that help clarify the issue.

Submit the Ticket:

- Once you've filled out the details, click the "CREATE" button to send the request to the appropriate team.