Why do I need to move to Greenby?
Plusnet has chosen Greenby to provide email services because they understand how important email is to their customers. As Plusnet focus on providing excellent broadband, migrating your email to Greenby ensures that you can continue to enjoy reliable email services.
Who is Greenby?
Greenby is operated by Enix Ltd, a UK-based cloud services company. They specialise in email and web services, working closely with Plusnet to ensure a smooth transition for customers like you.
How does the migration work?
You’ll receive notice 60 and 30 days before the migration. On the migration day, all your email data, settings, domains, and DNS will be transferred to Greenby. Once completed, you’ll receive a confirmation email and can log in to your Greenby dashboard to manage everything as before.
What do I need to do?
Nothing! We handle everything. You only need to log in after migration to continue using your email. If you don’t wish to move to Greenby, you can opt out by following the instructions in the original Plusnet email.
Do I have to move to Greenby?
No, moving to Greenby is optional. If you choose not to, simply opt out as instructed in the Plusnet email before migration day.
Do I keep the same email address?
Yes! Your Plusnet email address will remain the same and continue to function as it did before.
What exactly will Greenby do for me?
Greenby will maintain your Plusnet email service, allowing you to send and receive email as before. We’ve increased your mailbox size from 1GB to 2GB, with options to upgrade in the future. We’ll also provide your webspace hosting, domain management, and DNS services.
What about my website, domains, and DNS settings?
Your webspace, domains, and DNS settings will be migrated to Greenby exactly as they are. If your site is hosted by Hostopia, you’ll need to move it manually; instructions will be in your welcome email.
What happens if I don’t upgrade?
No worries. We will continue to receive and store emails for 2 years. You can upgrade anytime during this period to regain full access to your account, past emails and any new ones too.
Do I need to change any settings?
No, your email settings will remain the same. You don’t need to do anything to continue using the service.
I need support as a vulnerable customer. How can I get it?
We are dedicated to supporting vulnerable customers. You can set preferences for alternative communication formats or request additional assistance by going to your Profile > Extra Support in the dashboard. More information will be provided in our guide.
How much will the email service cost?
If you're an active Plusnet Broadband customer, the email service with Greenby is provided for the next 2 years free of charge. After which you'll have the option to pay to continue using your mailbox and webspace. For everyone else, the service will remain active for 30 days after your migration, and after this will cost £15 per year. This covers all your existing mailboxes, plus any new ones you choose to create. We've doubled your disk space allowance from Plusnet's 1GB to 2GB, allowing you to store twice as much email. The price also includes your personal webspace, if it was active on your account.
Why do I have to pay for this now?
Providing a reliable and secure email service requires significant resources. For customers without an active Plusnet broadband package, we've kept the price as low as possible to ensure we can continue delivering a high-quality service and keep your email running smoothly. We understand that many people rely on email addresses they've used for years, and it’s important that those who want to keep using the service can do so with confidence in its reliability.
I have domain registrations with Plusnet. What will happen with those?
Greenby will take over the management and renewal of your domains. Plusnet will honour any free domains where applicable and renew them for the next 2 years. All other domains will be charged at Greenby's standard renewal rates: £7 per year for .co.uk, .org.uk, or .uk domains, and £12 per year for .com, .net, or .org domains. Once your account is migrated to Greenby, you can log in to your dashboard and visit the "Domains" section to view your domains, their renewal dates, and applicable costs.
I can't login to Greenby
You will not be able to login to your Greenby account until your account has been migrated. You'll receive an email when your account has been migrated, until this time you should continue to login to your normal Plusnet dashboard.
How do I know if I've been migrated?
When your migration is complete you'll receive an email from Greenby notifying you that your migration has been completed. Until you receive this email, you should continue using Plusnet for your email. Depending where you are in the migration plan, it could be 6 to 12 months before your migration is completed.
How do I reset my password?
Go to Greenby.com and click on the 'Forgot Login Details' link under the login box, and follow the on screen instructions.
How do I contact Greenby
Please note that we cannot disucss your account with you, and we don't have access to any of your account information until your migration has completed. Meanwhile you can use the live chat on Greenby.com after going to the 'Help & Support' section. If you would like to call us, let the agent know and we can arrange a call, however you should ensure your migration has been completed first and you have received your Greenby welcome email. Until this time please continue to contact Plusnet for information and support.